Anovo Blog

Investing in Training to Elevate Patient Care

April 1, 2025

At Anovo, we believe that exceptional patient support starts with a well-trained, knowledgeable team. As we continue to grow, we’ve made significant investments in training and development to ensure every employee is equipped to provide seamless, high-touch service.

A New Training Facility & Enhanced Onboarding

To support our expanding workforce, we’ve opened a dedicated training facility, designed to enhance learning through hands-on sessions, workshops, and team collaboration. Our onboarding program ensures new employees understand our company culture, services, and the critical role they play in the patient journey.

Specialized Training for Key Departments

After onboarding, employees transition into focused training tracks tailored to their roles:

Reimbursement – Navigating insurance processes to help patients access their therapies without delay.

Hub Services – Coordinating support services to ensure a smooth treatment experience.

Pharmacy – Providing expert guidance, medication management, and direct patient support.

Continuous Learning & Leadership Development

We are committed to ongoing education across all levels of the company:

Competency Training – Strengthening company-wide expertise in customer service and patient support.

Leadership Development – Equipping managers with the skills needed to lead with confidence and empathy.

“Consistency and frequency are crucial to ensure employees retain and apply essential knowledge. By consistently reinforcing training, employees can retain critical information such as drug knowledge, compliance protocols, and customer service skills. Frequent touchpoints for all employees, such as microlearning sessions and videos, help solidify this knowledge, improving both performance and patient outcomes for our customers”

– Steve Lamb, Sr. Director – Training & Development

Expanding Learning Resources

To support continuous growth, we’ve expanded our Learning Management System (LMS) and launched a new video library, offering employees instant access to training materials that enhance their ability to serve patients effectively.

Why It Matters

For us, training is more than just skill-building—it’s about creating a team that is deeply invested in patient well-being. Our investments in training ensure that every interaction, from navigating insurance challenges to providing compassionate pharmacy support, is handled with the highest level of care.

As we look ahead, we remain dedicated to developing new programs that reinforce our commitment to excellence. Because at Anovo, investing in our people means investing in better patient outcomes.

“The work we do truly matters—and training plays a pivotal role in ensuring our success. I believe that training is one of the most important investments we can make. It provides our employees with the knowledge, skills, and confidence they need to thrive in their roles, which ultimately translates into exceptional patient care.”

– Herschel Thach, Training Specialist – Reimbursement

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